MYSAT GO Privacy Policy

OVERVIEW

This is the Privacy Policy of “MYSAT Go” (for the purposes hereof, “Mysat,” “we” or “us”), a subsidiary of Mysat Pty Limited. Mysat provides an online video service (the “Mysat Go” or “our service”) that allows video content owners and licensors to offer their video programs (each a “Program”) for sale to consumers via Mysat websites and applications (each a “Mysat Site” or “Mysat App,” respectively) that Mysat powers.

Consumers: In order to purchase a Program (including through a subscription), a consumer (“you”) must create an account with (i) Mysat; and (ii) the Mysat Go offering the Program. By creating an account with a Mysat Go, you agree to provide your information (as described more fully in Section 2) to the Mysat Go as well as Mysat. By using the Mysat OTT Service, you consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy.

PRIVACY PRACTICES

When you create an account with Mysat Go, Mysat will receive your account information, including email address, Purchase history (but not payment card information), location (as determined by IP address), and activities related to your use of the Programs, Program Sites, and Program Apps. This information will be made available to Mysat OTT Service…

ACCOUNT SECURITY

You are solely responsible for (i) maintaining the security of your account(s) and (ii) all activity that occurs under your account(s). You must notify us immediately if you suspect any unauthorized access to or use of your account(s). If you forget your account login information, you may request that we send it to the email address associated with your account(s).

INFORMATION THAT WE COLLECT

Mysat, and vendors acting on Mysat’s behalf, may collect information from and about you as follows:

Account-related Information: To create an account, you must provide certain information, including your email address and a password. We may allow you to submit additional information including an avatar. You may provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us.

Program Usage Information: We collect information about your use of the Mysat OTT Service, including your accessing, viewing, and downloading of Programs.

Payment Information: If you purchase a Program or a subscription to a Program channel (each such transaction, a “Purchase”), you must provide valid payment card information. This information is collected directly by our payment vendors and is not received or stored by Mysat or any affiliate.

Information Collected Automatically: We collect information about your use of our websites and applications. This may include your activities, your IP address, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system or device type, date/time stamps, and related metadata.

TRACKING TECHNOLOGIES AND THIRD PARTY DATA COLLECTION

Tracking Technologies: We use standard tracking technologies such as pixels and cookies to track user activities on our websites and applications.

Third Party Platforms: When you use an application that runs on a third party platform (e.g., iOS, Roku, etc.), the provider of that third party platform may collect information about you and your use of our application.

Analytics and Advertising: We may use third party analytics services to collect data about usage of our services. We may allow third party advertising companies (including advertising agencies, networks, and delivery vendors) to collect data regarding advertisements that they may place on our websites. Third party analytics providers and advertising companies may use cookies to track your activities.

HOW WE USE YOUR INFORMATION

Mysat may use the information that we collect about you to:

  • Fulfill your orders and deliver Programs and other services to you;

  • Provide customer support to you;

  • Analyze how our services are being used;

  • Communicate with you;

  • Verify your eligibility to make purchases and participate in offers;

  • Collect any debts, prevent fraud, and otherwise protect the integrity of our systems;

  • Enforce our legal rights;

  • Perform any functions described at the time of collection; and

  • Otherwise operate our business.

DISCLOSURES TO THIRD PARTIES

Mysat may disclose information about you as follows:

Authorized Service Providers: We may disclose your information to service providers involved in operating our business. This includes payment providers, email service providers, content delivery networks, cloud storage providers, analytics companies, and professionals such as accountants and lawyers.

Legal Situations: We may disclose your information when we believe in good faith that (i) disclosure is required by a search warrant, subpoena (whether criminal or civil), civil investigative demand, court order, or a request for cooperation from a law enforcement or other government agency; (ii) disclosure is appropriate and necessary to report a suspected crime (including any case of suspected child exploitation) or prevent physical harm to an individual or property; (iii) disclosure is appropriate and necessary to enforce our rights; and (iv) disclosure is required by law. Nothing in this Privacy Policy shall be deemed to create any third party right, and we reserve the right to object to any third party requests for information in appropriate circumstances.

Affiliates and Corporate Transactions: We may disclose your information to our parent companies in connection with operating our business. In the event Mysat or its parent companies are involved in a business transition that involves the sale, merger, or divestment of Mysat Go, MYSAT or its parent companies, we may disclose any information about you to the acquiring entities. The transferred information will remain subject to the provisions of this Privacy Policy, as updated.

To the Public: We may publicly disclose aggregated user statistics and other information.

EMAILS

When you create an account, you may receive certain emails:

Transaction emails: When you first register with Mysat, we may send you a welcome email that provides information about the Mysat Go (OTT) Service and your account. If you make a Purchase, we may send you an email confirming your Purchase. We may also, from time to time, send you other emails concerning your account status. You may not opt-out of receiving transactional emails.

Newsletters: We may send you newsletters and other emails about new or upcoming Mysat products, services, or offers. If you decide you no longer wish to receive these emails, you may opt-out as instructed in each email or in your account settings.

Emails from Producers: When you Purchase a subscription, you agree to receive emails from the Channels.

  • Channels may, via the Mysat Go OTT Service, send emails concerning the availability of new Programs in a subscription that you have purchased. If you decide you no longer wish to receive these emails, you may opt-out as instructed in each email or in your account settings.

  • Some Channels may email you directly (i.e., through non-Mysat systems). Mysat does not control these emails and opting out of Mysat-sent emails will not cause an opt-out with respect to these emails. To opt out of emails sent directly by Channels, please follow the opt-out instructions set forth in the Channels’ emails.

SECURITY MEASURES

We use security measures to protect the loss, misuse, and unauthorized alteration of the information under our control. Please be advised, however, that we cannot guarantee that our security measures will prevent disruptions or unauthorized access from occurring.

YOUR PRIVACY CHOICES

You may choose not to provide us with certain information. If you fail to provide us with certain information, you might not be able to use certain services that we offer.

You may change your account information or close your account(s) at any time by logging into your account and selecting account settings. If you close an account, you may lose access to Programs that you have purchased. We may preserve your account information (i) for a period of time in case of accidental deletion or in case you change your mind; and (ii) where we believe in good faith that preservation is required by law or necessary to enforce our rights.

USING OUR SERVICES FROM OUTSIDE OF AUSTRALIA

This Privacy Policy is intended to cover collection of information on or via our service from residents of Australia. If you are using our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our central database is operated. The data privacy and protection laws of Australia might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

CHILDREN’S PRIVACY

In order to create a consumer account with Mysat, an individual must be at least 18 years of age. Children older than 13 but younger than 18 must have the consent of the child’s parent or guardian to use the Mysat Go OTT Service.

THIRD PARTY SERVICES

We may provide links to third party websites and applications. We have no control over such services and therefore refer you to their privacy policies for information on their respective privacy practices.

REFUND POLICY

MySat Go will not refund any unutilized price for any part of the Services. However, termination of the subscription shall not relieve the User of any obligations (including, but not limited to the payment for the Services) as set forth in this Agreement. Cancellations of quarterly, half-yearly and yearly packages with and without Devices shall not be permitted under any circumstances as they are available to User at discounted prices. This applies to specific monthly packages as well.

CANCELLATION POLICY

MySat Go will not refund any unutilized price for any part of the Services. However, termination of the subscription shall not relieve the user of any obligations (including, but not limited to the payment for the Services) as set forth in this Agreement.
Cancellations of monthly subscriptions , User may apply for termination of the monthly subscription anytime. His/her subscription would get terminated at the end of that month and would not be charged from next month onwards.
Cancellations of quarterly, half-yearly and yearly packages with and without Devices not be permitted under any circumstances as they are available to consumers at discounted prices.

RESOLVING DISPUTES

If you and a Mysat sale representative can’t come to an agreement about a refund, you can raise a dispute and have Mysat investigate the matter. We will make a decision based on all available information and you agree that our decision is final

UPDATES

We may update this Privacy Policy from time to time by posting an updated Privacy Policy on the Mysat website www.mysat… . Your continued use of our services constitutes your agreement to the updated Privacy Policy on a prospective basis.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

OverLook Management B.V
Claudius Prinsenlaan 144 ,
4818CP , Breda
Telephone +31765141114

MYSAT PTY Limited
Suite 1C , 9 Burwood Rd.
Burwood NSW 2134
Telephone: +61297471011
Fax: +61297471022
Email: privacy@mysatgo.com